![]() ![]() This is an unacceptable situation! Norton seems to not care one iota about customer service! They seem to be hanging on to €75.03 of my money as if was their lifeline to staying in business!!!!! Seriously!!!! Well, six weeks have passed and we’re still at 0 refund!!! Last update today, March 15, 2023, many run arounds and “studied” answers later and I have yet to receive my, now, “manual refund Everyone in my family have been long time customers of Norton and none of us have ever had any problems, but this whole situation has left a big ? regarding Norton’s customer service. I was requested to fill out a form with my bank info and was told it would take up to 6 weeks from Februto receive the manual refund!!! SIX WEEKS! NOT six weeks from my initial contact but from one month later. Therefore, the refund would be processed manually and the money would be transferred directly to my bank account. I was told Norton had a problem in refunding my credit card because it was expired (PLEASE NOTE: this is the same credit card where they had no problem charging for over €130!). Three months and endless live chats later, the only thing I have received are constant run arounds and empty promises. I agreed to the new plan and within minutes I received an email confirming the agreement and my refund. ![]() The rep was very polite and posed no problems in refunding me the total amount but he did suggest a different alternative in which I would be refunded €75.03 (euros) of my € 130 plus euros since I would be getting a new plan. On JanuI had a live chat with a Norton rep, where I explained the situation and that I wasn’t interested in renewing since I didn’t need 10 licenses. When it was renewed I was traveling and unable to access my account however, I incorrectly thought there wouldn’t be a problem because the credit card was expired and I hadn’t updated it! I was very wrong to make such an assumption. I had no intention of renewing since I did not need Norton Premium with 10 licenses. Three months later and I am still waiting for a refundĭue to the fact that it was impossible for me to remove auto renew, in early January Norton extracted a payment from my expired credit card to renew the subscription to Norton Premium. ![]()
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